How Does AliExpress Work?

AliExpress has become one of the largest global online marketplaces, offering millions of products from suppliers mainly in China. Whether you're buying for personal use or starting a dropshipping business, understanding how AliExpress works is essential. In this guide, we'll explore everything you need to know, from browsing and ordering products to using AliExpress for dropshipping.

In 2025, AliExpress remains a top choice for shoppers and entrepreneurs alike, with over 100 million active users and thousands of new products added daily. Whether you're looking to find a bargain or launch an online store, AliExpress offers diverse options. We'll also cover important factors like shipping methods, payment security, and how to find reliable suppliers. Ready to dive in? Let's get started!

What is AliExpress?

AliExpress is an online retail platform owned by the Alibaba Group, launched in 2010. It connects buyers worldwide with sellers, primarily from China and other countries like Singapore. Unlike Amazon, AliExpress doesn't sell products directly; instead, it serves as a marketplace where third-party sellers list their items. This model is similar to eBay, where sellers operate independently but use the platform to reach a global audience.

The platform offers a vast array of products, including electronics, fashion, home goods, and more. It's designed to cater to international customers, providing a convenient way to purchase items from overseas without the need for bulk buying.

AliExpress has expanded its reach to over 220 countries and regions globally, with significant daily traffic of over 20 million buyers visiting each day . This widespread accessibility makes it a popular choice for shoppers seeking a diverse range of products at competitive prices.

How Does AliExpress Work?

AliExpress is a global online marketplace that connects buyers with sellers, primarily from China. It offers a vast range of products, from electronics to fashion, often at lower prices than local retailers. Understanding how AliExpress works can help you make informed purchasing decisions.

Creating an Account on AliExpress

To start shopping on AliExpress, you'll need to create an account. Here's how:

1. Visit the Website or App: Go to AliExpress or download the AliExpress app from your device's app store.
2. Sign Up: Click on the "Join" or "Sign Up" button. You can register using your email address, phone number, or through social media accounts like Google, Facebook, or Twitter.
3. Enter Details: Provide the required information, such as your name, email, and password. If registering via phone, you'll receive a verification code to complete the process.
4. Set Preferences: After signing up, set your shipping address and preferred currency to enhance your shopping experience.
5. Browse and Shop: Once your account is set up, you can start browsing products, add them to your cart, and proceed to checkout when ready.

Browsing and Searching for Products

AliExpress offers various tools to help you find products:

• Search Bar: Use the search bar at the top of the homepage to enter keywords related to the product you're looking for.
• Categories: Navigate through different categories like Electronics, Fashion, Home & Garden, etc., to explore products.
• Filters: Apply filters such as price range, free shipping, ratings, and order volume to narrow down your search results.
• Sorting Options: Sort products by "Best Match," "Orders," "Newest," or "Price" to find the most relevant items.
• Image Search: If you have a picture of a product, use the camera icon in the search bar to find similar items on AliExpress.

Understanding AliExpress Product Listings

When you browse AliExpress, each product listing provides essential details to help you make an informed decision. Here's what to look for:

• Product Descriptions: Sellers provide detailed information about the product's features, specifications, and materials. This helps you understand what you're purchasing.
• Ratings and Reviews: Each product has a rating system based on customer feedback. A higher rating often indicates better quality and customer satisfaction. Reading reviews can give you insights into the product's performance and the seller's reliability.

• Shipping Details: Information about shipping methods, costs, and estimated delivery times are listed. This allows you to choose the best option based on your location and urgency.
• Seller Information: You can view the seller's profile, including their ratings, number of transactions, and feedback from previous buyers. This helps assess the seller's credibility.

It's important to note that while AliExpress strives to provide accurate product information, the quality and authenticity of items can vary. Always check seller ratings and read customer reviews before making a purchase. Additionally, be cautious of prices that seem too good to be true, as they may indicate counterfeit or substandard products.

How to Place an Order on AliExpress

Placing an order on AliExpress is straightforward. Follow these steps:

1. Create an Account: Sign up on AliExpress by providing your email address or linking your account through social media platforms.
2. Browse or Search for Products: Use the search bar or navigate through categories to find the products you're interested in.
3. Select Product Variants: Choose the desired specifications, such as size, color, or quantity.
4. Add to Cart or Buy Now: You can add items to your cart to purchase later or click "Buy Now" to proceed directly to checkout.
5. Enter Shipping Information: Provide your shipping address accurately to avoid delivery issues.
6. Choose Shipping Method: Select your preferred shipping option. AliExpress offers various methods, including free and expedited shipping.
7. Make Payment: AliExpress accepts several payment methods, including credit/debit cards, PayPal, and AliExpress' own payment system.
8. Confirm Order: Review your order details and click "Place Order" to complete the purchase.

Shipping and Delivery on AliExpress

When shopping on AliExpress, understanding the shipping options is crucial. Here's a breakdown of the most common methods:

• ePacket: A popular choice for lightweight items, offering delivery times between 7 to 30 days. It's known for its affordability and tracking capabilities.
• AliExpress Standard Shipping: This method provides a balance between cost and delivery speed, typically taking 10 to 45 days. It includes tracking information, allowing you to monitor your package's journey.
• AliExpress Premium Shipping: For those seeking faster delivery, this option offers shipping times of 5 to 10 days, albeit at a higher cost.
• DHL, FedEx, UPS: These express services are available for urgent shipments, delivering within 1 to 4 days. They come with a premium price tag but ensure swift delivery. 

Tip: Always check the estimated delivery time and shipping costs before finalizing your purchase to choose the best option for your needs.

Payment Methods on AliExpress

AliExpress offers a variety of secure payment options to cater to its global customer base:

• Credit/Debit Cards: Visa, MasterCard, Maestro, and American Express are widely accepted.
• Alipay: AliExpress's own payment platform, providing an escrow service that holds your payment until you confirm receipt of your order.
• PayPal: Available in certain regions, offering buyer protection and ease of use.
• Bank Transfers: Accepted for orders above a certain amount, though processing times may vary.

Security Tip: For enhanced security, consider using Alipay or PayPal, as they offer buyer protection and secure transaction processes.

Tracking Your AliExpress Order

Keeping tabs on your order is straightforward:

1. Log in to your AliExpress account.
2. Navigate to My Orders.
3. Select the order you wish to track and click on the Tracking Number.
4. You'll be redirected to a tracking page displaying the current status and location of your package.

Pro Tip: For consolidated tracking of multiple orders, consider using third-party services like 

Returns, Refunds, and Buyer Protection on AliExpress

Shopping on AliExpress connects you with sellers, mainly from China, offering a vast range of products at competitive prices. However, understanding how returns, refunds, and buyer protection work is crucial to ensure a safe and satisfactory shopping experience.

Returns and Refunds Process

AliExpress provides a structured process for returns and refunds to protect buyers:

• Free Return Policy: Many sellers offer a "Free Return" option, allowing you to return items without incurring return shipping costs. This is typically available for products marked with the "Free Return" label. 
• Standard Return: If the item isn't eligible for free return, you'll need to cover the return shipping costs. It's advisable to contact the seller first to discuss the return process and any potential reimbursements.
• Opening a Dispute: If the item is defective, damaged, or not as described, you can open a dispute within the buyer protection period. Provide clear evidence, such as photos or videos, to support your claim.

Payment Methods and Refunds

AliExpress supports various payment methods, including:

• Credit/Debit Cards: Visa, MasterCard, Maestro, and American Express.
• Alipay: AliExpress's own payment platform.
• PayPal: Available in certain regions.
• Bank Transfers: Accepted for orders above a certain amount.

Refunds are typically processed using the original payment method. The refund process may take up to 20 business days, depending on the payment method and bank processing times.

Buyer Protection Policies

AliExpress offers buyer protection policies to ensure a secure shopping experience:

• Money-Back Guarantee: If your order doesn't arrive within the specified time frame or is significantly different from the description, you can request a refund.
• Escrow Payment System: Payments are held by AliExpress and released to the seller only after you confirm receipt of the item, adding an extra layer of security.
• Dispute Resolution: If issues arise, you can open a dispute. AliExpress will mediate between you and the seller to reach a fair resolution.

Is AliExpress Reliable?

AliExpress connects international buyers with sellers, primarily from China, offering a vast array of products at competitive prices. However, understanding its reliability is crucial before making a purchase.

How to Verify AliExpress Sellers

Ensuring you're buying from a reputable seller on AliExpress involves several steps:

• Check Seller Ratings: Look for sellers with ratings above 4.5 stars. A higher rating often indicates better reliability and customer satisfaction.
• Review Feedback: Read customer reviews to gauge product quality and seller service. Pay attention to comments about shipping times, product accuracy, and customer support.
• Examine Product Descriptions: Detailed and accurate product descriptions suggest a seller's professionalism. Be wary of vague or overly promotional language.
• Assess Store History: Sellers with a longer presence on AliExpress may offer more reliability. Newer sellers might still be building their reputation.
• Utilize Browser Extensions: Tools like AliHelper can provide additional insights into seller ratings and product histories.

Buyer Protection on AliExpress

AliExpress offers buyer protection to enhance shopping security:

• Money-Back Guarantee: If your item doesn't arrive within the specified time or differs significantly from the description, you can request a refund.
• Dispute Resolution: If issues arise, you can open a dispute. AliExpress will mediate between you and the seller to reach a fair resolution.
• Secure Payment System: Payments are processed through AliExpress, adding an extra layer of security.

Considerations Before Purchasing

While AliExpress offers benefits, it's essential to be aware of potential drawbacks:

• Product Quality Variability: Not all products meet high-quality standards. Always check reviews and ratings before purchasing.
• Shipping Times: Delivery can take longer, especially for international orders. Plan accordingly.
• Customs and Import Fees: Depending on your location, you might incur additional charges upon delivery.

How Does AliExpress Work for Dropshipping?

AliExpress is a popular platform for dropshipping, connecting international buyers with sellers, primarily from China. It allows entrepreneurs to sell products without holding inventory, sourcing items from suppliers and marketing them through platforms like Shopify and WooCommerce.

Setting Up Your Dropshipping Store with AliExpress

To start dropshipping with AliExpress:

1. Choose an E-commerce Platform: Select a platform like Shopify or WooCommerce to build your online store.
2. Integrate AliExpress: Use apps like AliDrop or DSers to connect your store with AliExpress. These tools allow you to import products, manage orders, and automate pricing.
3. Customize Your Store: Design your store to reflect your brand, add product descriptions, and set up payment gateways.

For a detailed guide on setting up your store, refer to Shopify's playbook on dropshipping with AliExpress.

Choosing the Right Products for Dropshipping

Selecting the right products is crucial for success:

• Research Market Trends: Use tools like Spocket or AliDrop to identify trending products.
• Evaluate Profit Margins: Choose products with a good balance between cost and potential selling price.
• Consider Shipping Times: Opt for products that offer ePacket shipping for faster delivery.
• Check Supplier Ratings: Ensure the supplier has positive feedback and a high order volume.

Finding Reliable Suppliers on AliExpress

To find trustworthy suppliers:

• Check Ratings and Reviews: Look for suppliers with a high feedback score and positive customer reviews.
• Assess Product Performance: Evaluate the product's sales volume and customer satisfaction.
• Communicate Effectively: Reach out to suppliers to gauge their responsiveness and willingness to collaborate.

For more tips on selecting reliable suppliers, refer to DSers' guide on finding the best AliExpress suppliers.

Managing Orders and Fulfillment

Efficient order management is key:

• Automate Order Fulfillment: Use tools like AliDrop or AutoDS to automate order processing and tracking.
• Monitor Shipping: Keep track of shipping times and update customers accordingly.
• Handle Customer Inquiries: Be responsive to customer questions and concerns to maintain satisfaction.

For a visual guide on fulfilling orders with AliExpress, check out this tutorial. 

AliExpress Dropshipping Tools

Several tools can streamline your dropshipping business:

• AliDrop: A powerful dropshipping tool designed to help you quickly import products from AliExpress, automate your store, and manage orders with ease. It provides access to US/EU suppliers for faster shipping and integrates seamlessly with platforms like Shopify.
• DSers: AliExpress's official dropshipping partner, offering features like bulk ordering and supplier optimization.
• AliDropship: A WordPress plugin that allows you to import products and manage orders seamlessly.
• AutoDS: An all-in-one dropshipping tool that automates product imports, pricing, and order fulfillment.
• SellersDash: A Chrome extension that helps with product importation and order processing.

For a comprehensive list of dropshipping tools, refer to Spocket's guide on AliExpress dropshipping tools.

Best AliExpress Alternatives for Dropshipping and Wholesale

While AliExpress is a popular platform for dropshipping, exploring other options can offer advantages like faster shipping, better supplier relationships, and more control over your business. Here are some top alternatives to consider:

1. Spocket – Ideal for Fast Shipping and Quality Products

Spocket is a dropshipping platform that connects you with suppliers primarily from the US and Europe, offering fast shipping times and high-quality products. Unlike AliExpress, which is known for longer shipping times, Spocket allows you to source products that can be shipped faster to your customers, giving you a competitive edge.

Key Features

• Faster Shipping: Spocket offers products with shipping times as short as 1-3 days, primarily from US and EU suppliers.
• Curated Supplier List: Spocket provides a hand-picked selection of suppliers known for their reliability and product quality.
• Branding and Customization: Spocket allows you to add your branding to products, helping you create a more professional and cohesive brand image.
• Automation: Integrates seamlessly with platforms like Shopify and WooCommerce, making order management and fulfillment easier.

Note: Spocket is ideal for businesses looking to scale quickly without compromising on product quality or shipping times. It is well-suited for dropshippers who want to offer their customers faster delivery and superior products.

2. Alibaba – Ideal for Bulk Purchasing

Alibaba is a B2B platform catering to businesses looking to source products in large quantities. Unlike AliExpress, which allows small orders, Alibaba typically requires minimum order quantities (MOQs), making it suitable for bulk purchasing.

Key Features

• Bulk Orders: Ideal for sourcing large quantities of products.
• Customization: Offers options for private labeling and custom products.
• Supplier Relationships: Facilitates building long-term relationships with manufacturers.

Note: Alibaba is better suited for businesses ready to invest in bulk inventory and establish direct relationships with suppliers.

3. DHgate – Competitive Pricing for Small Orders

DHgate is a Chinese e-commerce platform that connects buyers with sellers offering a wide range of products at competitive prices.

Key Features

• No MOQ: Allows purchasing products without minimum order requirements.
• Wide Product Range: Offers a diverse selection of products across various categories.
• Buyer Protection: Provides buyer protection policies to ensure secure transactions.

Note: While DHgate offers flexibility in order quantities, it's essential to verify supplier reliability and product quality before making purchases.

4. Made-in-China – Specialized in Industrial Products

Made-in-China is a B2B platform focusing on industrial products, machinery, and components.

Key Features

• Industrial Focus: Specializes in industrial and technical products.
• Verified Suppliers: Offers a directory of verified suppliers to ensure product quality.
• Competitive Pricing: Provides competitive pricing for bulk orders.

Note: Made-in-China is ideal for businesses in the manufacturing or industrial sectors looking for specialized products.

5. Global Sources – Curated Supplier Directory

Global Sources is a B2B platform that connects buyers with verified suppliers, primarily in Asia.

Key Features

• Verified Suppliers: Offers a curated list of verified suppliers to ensure reliability.
• Product Categories: Provides a wide range of product categories, including electronics, fashion, and home goods.
• Trade Shows: Hosts trade shows to facilitate direct interactions between buyers and suppliers.

Note: Global Sources is suitable for businesses seeking reliable suppliers with a focus on quality and verification.

Conclusion: Your One-Stop Guide to AliExpress and Beyond

Navigating the world of dropshipping and wholesale sourcing in 2025 can be overwhelming, but understanding how AliExpress works provides a solid foundation. From setting up your store and selecting products to managing orders and customer service, AliExpress offers a comprehensive platform for entrepreneurs. However, it’s important to recognize that AliExpress may not always be the perfect fit for every business model. While it excels in offering a vast product range and low upfront costs, challenges such as longer shipping times and potential quality inconsistencies can arise.

For those looking for faster shipping and reliable suppliers, Spocket and AliDrop are excellent alternatives to consider for AliExpress dropshipping. Spocket connects you with high-quality US/EU suppliers for faster delivery, while AliDrop simplifies dropshipping by offering seamless integration with platforms like Shopify, automating order management and sourcing products from trusted suppliers.